How can I protect my account?

Cybersecurity attacks, especially phishing attacks, have been on the rise. At Chello, we take the security of your personal and financial information seriously, and we're regularly investing in security measures to protect you. Don’t you worry!

What are we doing to protect your account?

We’ve added more security controls to protect your account from scammers who could gain access to your login credentials via phishing attacks. Phishing refers to a criminal’s attempt to steal your confidential information, such as passwords or account numbers, through deceptive means. Phishers often pose as employees, third-party agents, websites, or chatbots.

What can you do to protect yourself?

It’s important that we remain vigilant, together.

To help protect your account, please follow these best practices:

1) Navigate directly to chello.com to access your account. You can also avoid malicious search results by adding chello.com as a bookmark in your browser.

2) Be suspicious of any emails, text messages, or calls, requesting your personal information. And don’t click on any unsolicited links or open any attachments. Contact our support team if you’re unsure if something is legitimate.

3) Make sure your devices and applications are up to date. Updates often include the latest security features to protect you.

4) Monitor your account for fraudulent activity. If you suspect that someone has gained unauthorized access to your Chello account, please change your password right away and contact our support team. Make sure you create a password that hasn’t been used on any other account.

4) If you see a possible scam, please contact our support team immediately and report it. Reporting fraud is essential for preventing and addressing cybersecurity attacks.

5) Lastly, don’t share your password and other sensitive information with others.